Vernon Real 

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Thank you for helping us purchase our home in Vernon. Your honest, positive and negative, opinions about the houses we looked at made it that much easier for us to make a final decision.

Coming from Alberta, your complimentary suite at Silver Star Mountain was greatly appreciated.

We would also like to thank your staff for all their courtesy and a help.

Thanks again,
Charlie & Christine



Dear Don and Cheryl,

Thank you so much for your help over the past month. Your knowledge, professionalism and dedication to your clients is outstanding. You both were extremely helpful and patient in walking us through our first real estate transaction involving our primary residence. We appreciate the gifts you gave us and will put them to good use shortly. We will definitely recommend you to anyone we know that needs real estate services.

Warren & Caroline Gabert



Now that I feel somewhat settled in my recently purchased home, I am writing a note to say how pleased I am with Karen Jespersen's invaluable assistance in that purchase of my new home. Previously to Karen, my experiences with real estate agents were indifferent to unpleasant. Karen seemed to put her 'all' into it. The home I bought was the 3rd one we put an offer on, and but for her perseverance, I might not have had it at all. Not only did I find her ALWAYS courteous and friendly , but she seemed to have an endless amount of patience: always supplying or obtaining information for my questions, even before I really asked Her knowledge of the terrain in areas in Vernon and information such as property surveys, legal requirements, plumbing, electrical, landscaping was amazing to me and she supplied some very welcome advice. Se was readily responsive to my calls and quick to arrange home viewings. Karen knew what I was looking for in a home and even helped me not to get sidetracked from my criteria by incidental features that appealed to me. I believe she truly wanted me to be satisfied with my purchase. I would definitely be pleased to recommend her to friends and acquaintances. 
Very sincerely 

P.S. I also found all your staff to be very pleasant to deal with (and I appreciated the use of your moving van)



Hi Don,

Steve & I want to thank you once again for all the help you have given us on the sale of our home. Your efforts and everything you did for us is really appreciated.

We wouldn't use any other realtor, and have been bragging about how awesome you are

Thanks again for everything. 
Steve & Leanne



When it came time to sell my home I thought I would do it myself and save the realtors fees. I posted it on OK Homesellers. I received lots of hits and had many phone calls, but no serious buyers. Moving day came and went and I had not sold. I knew that I had to go through real estate to sell. I have lived in Vernon for 35 years and there was no doubt in my mind which real estate agent I would use. When my house was on the internet I received phone calls from many realtors every week. I did not receive a call from Don but did call him to list my house and this is why. I taught Don's daughter in grade 7. For my end of year party I took my class of 33 students to the beach to swim, play volleyball and hang out. Shortly after we arrived Don showed up with his boat and offered to take all of the kids tubing. Well, I am sure this was the highlight of my students year. Many of them had never even been in a boat. They were beyond excited.

Don made sure they all had turns. I thought "who does this". He was wonderful with all of the kids, really happy and helpful. They couldn't stop talking about the best party ever I knew if I ever needed a realtor I would call Don. Let me tell you he was beyond personable, helpful and efficient. He listened to my requests. He let me go with the price I wanted. He was never pushy. He had many open houses. His secretary reported to me after every showing. He supplied a van for me to get the rest of my belongings out of the house. He gave us a sprinkler timer for our lawns when we were away. He put an ad in the paper as we decided to rent it until it sold. He offered to write up the lease. When the house sold he found another residence for my renter. He helped my husband fix our hot tub. Even after the house sold he cleaned the hot tub and mowed the lawns. When we received an offer he let me decide which price I wanted to come back with. I was a customer that wanted to do it my way and he respected that.



I want to take this opportunity to convey how much your services have meant to me during a difficult transition in my life. Going from a large, rural property to a condo, with a husband whose health is deteriorating has not been easy. However, your knowledge and genuine concern have eased the burden. The showings and weekly calls only felt like support -- not pressure. And in the end, when we bought privately, rather than from your realty, you still made available your expertise.

Yours is not a business; yours is a service. You have raised the bar on real estate professionalism. I applaud you I will heartily recommend you, and I will always cherish what it has meant for me to have been impacted by Don Defeo Realty.

Thank you
Juanita Neal



Don Defeo and the Defeo and Associates Team:

After over 1 year of trying to sell our home in Vernon with another local realtor we decided to switch and let you sell our home. Well that was a very smart decision on our part. As you said you would sell the home in about 60 days, and you did. We appreciated the fact that you kept us informed on a regular bases when there was showings and buyers of interest etc.... As we where out of town sellers I thought it was fantastic that you put Hazel and I up in your condo at Silver Star for the weekend while we completed the paper work. Don .. you really went overboard when you offered the 6 of us your condo in Mexico for 2 weeks at no cost after the sale was completed . We just returned and it was a fantastic holiday. I just wish we had a few more houses in Vernon for you to sell. Again Don... thank you so much for your generosity and the professional way you and your team handled the sale of our property.

Dale and Hazel Weston, Brenda and Gord Olafsen, Gil and Barb Weston



We just want to thank Don Defeo and his team once again for the excellent service that he has provided over the past 14 years. We have made 9 real estate transactions through Don and either he or one of his associates has always been available to show us homes or answer questions. Don has kept us updated regularly and has actually advised us against making transactions in order to save us money despite his earning potential. We would highly recommend Defeo & Associates to anyone considering making a real estate transaction.

Rob & Carolyn



Don & his staff,

It gives us great pleasure to say how pleased we are at the professional way you and your staff handle the sale of our home. We wish you continued success in the real estate market. 

Patrick & Eileen



Don Defeo has been our realtor for many years and when it comes to business he has always put our best interest first and foremost. Don's marketing and exposure of our property was second to none, he is always available to return calls. Never have we had a realtor who is more conscientious, genuine or generous.
Thank you Don.

Monty and Jennifer




Thank you for everything you have done for us during the purchase of our first home. We could not have done it without your unending patience & great advise. It was an easy transition to making it our home.
Thanks again for all of your hard work.

Matt & Miranda



My husband and I have been using the Don Defeo Realty Group since 1992. We can not say enough about Don Defeo and his fantastic team. Don has gone over and above for our family in the many years since we have met him. I would strongly recommend Don as your Realtor - he is not just a realtor but a person that cares about your needs. Most recently we sold a condo with Don and in a tight market he was able to get us a sale in 6 days We will definitely be using Don in the future for any other real estate needs we have.

Val and Neil



My experience with Chelsea and the team at Defeo & Associates was professional and enjoyable. The transition of moving to Vernon was made so much easier with the great service, inculding cooperating with my Realtor to sell my home in Kamloops. As a bonus to the friendly & knowledgeable team I have to say I loved the perks from the moving van to champagne & housewarming gifts and now I am telling my friends so I can go to mexico.

Thanks again.



This is the third time we have used the service of Defeo & Associates and that in itself speaks volumes. I so appreciate the professional & courteous service we have received from the staff, the friendliness and the 'extra mile'. Definitely the “one & only” in our book.

Debbie, Tony & Family



Thank-you to the Don Defeo Team The entire journey, from listing to final sale was completely positive, with numerous showings and constant communication with the friendly staff. Thank-you Cheryl for tracking us down day after day. We are extremely happy with the results and look forward to further transactions with Don Defeo and his team.

Mark and Nicole



I have had the opportunity to work with many residential and commercial real estate agents in my life, and there is a wide variety in the quality of service you can receive. Lately I have had the fortune to get into the Vernon real estate market but have been very disappointed with the service until my last venture.

My wife and I have been looking on-line for nine months into all kinds of opportunities and we started to notice that we really like the way Don Defeo marketed his listings. So when it was time for us to look at some homes we called Don up. I worked with Don and one of his associates, Karen Jespersen. Our adventure was filled with a few surprises along the journey and I am sure if it had been with anyone else, it would have been stressful, but with his team it was a pleasure. I now believe that not only is Vernon one of the nicest city's in North America, it also has one of the best, most organized real estate teams anywhere. Especially if you are not form the area. So many of the extra services they provide make the transition easy. Believe me this is important, there are so many little things to deal with in purchasing a home, and moving, so to have someone make your life easier is a true pleasure. So I look forward to having them next to me in any future dealings I may have. Thank you so much Karen and Don. Tamara and I are forever grateful.

Brent & Tamara



You guys often come to mind as I just get happier & happier in my new home. Now I'm in a whole new world of furniture stores and paint chips. I need my job just to have something routine & familiar happening. 

As time goes on I see more & more how well I was taken care of, how protected my interests were, and how much you ensured that each step was what I really wanted. You did a great job in one of the biggest life changes I've had. BTW, a friend came over & after looking at the picture you gave me of Kal Lake on the long LR wall, said You know, you have enough wall now that you could get a bigger picture. We had a laugh. Hoping the market continues to be good to you & wishing you the best.



We have been guided by the Don Defeo REMAX team on several real estate transactions over the last six years. It is not only about the 'sale' to this team, it is an educational and discussion process along the way. In our most recent transaction in early 2009 dealing with Don, Karen and Chelsea in which we had a firm sale in less than two weeks their guidance and integrity gave us comfort in our decisions. Cheryl and Pauline were always there to call on for any administrative questions. We will continue to recommend this team in the future.

Steve & Michelle



Dear Mr. Defeo,

We would like to express our gratitude to your firm, especially our realtor, Karen Jespersen, for the excellent service we received during our recent move from Calgary to Vernon. 

More than a year ago when we were not sure whether we actually would move, Karen began to show us potential homes in the Vernon area. Karen was very gracious, considering that we were not yet her clients. 

When we did start looking in earnest from January 2012, she accommodated our monthly visits to Vernon, often with little notice. She sought out appropriate properties for each of us and was able to be flexible as our ideas changed in the process. She was extremely good at letting us evaluate each property; but actively checking the home herself for potential problems. We particularly valued Karen's low-key sales approach in that she supplied information, but did not push. 

Karenm had incredible knowledge of Vernon and surrounding area which has been invaluable to us as new residents. From a client service perspective, she was conscientious and always followed up on outstanding issues. The ongoing communication, especially during the h ome purchase was excellent. 

The decision to make a major move has not been an easy one for us; but the process of finding and buying a home was made easier with Karen's knowledge, commitment and ongoing good humour It has been a pleasure to know her and we would not hesitate to recommend Karen, and your firm, to others. 

Pat & Orian


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